1. Receiving complaints and inquiries about any violation or notice under the form prepared for this purpose and receiving complaints in the following ways:
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- E-mail.
- Personal Mail.
- Mobile Phone.
2. After examining the complaints, the department is obliged to submit its opinion to the customer within a maximum period (15) days and you will be informed of the results within 5 days of the end of the investigation.
3. In case you do not attend, the response will be sent through the following:
4. The complaints submitted to us will be surrounded by the utmost confidentiality and prevent the leakage of information about our bank’s customers.
5. The staff of the (Banking Awareness and Public Protection) department will answer your inquiries about all the bank’s products.
6. The subject of the complaint should not be seen by the court.
7. The bank refrains from bringing the customer to court as long as the complaint submitted by the customer is still visible from the department.